Help & Support

How can we help?

Answers for customers and pros, and how to reach the Onaro team. In an emergency, call 911 first.

support@onaro.app

Quick help

Start here

A job in progress

Open the job in the app (Menu → Your jobs) to message your pro, review a quote, or tap Report a problem.

Safety

If anyone is in danger, call 911 first. Then report what happened from the job in the app or email us.

Payments and refunds

Your card is only charged when the job is done. Questions about a charge? Email us with the job date and service.

Account and sign-in

Trouble signing in or need to change your details? Email us from the address on your account.

Customers

Booking a pro

Pros

Working with Onaro

Your account

Deleting your account

You can delete your account at any time, in either app:

1. Open the menu and go to Account.

2. Tap Delete Account and confirm.

This removes your account, your sign-in and your files. Records we must keep by law (such as payments) are kept only as long as required; see the Privacy Policy. You can’t delete your account while a job is in progress. Can’t get into the app? Email support@onaro.app from the address on your account and we’ll do it for you.

Still need help?

A real person on the Onaro team will get back to you.

Any Job. Anytime. Anywhere.

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Onaro™, Onaro Pro™ and the Onaro logo are trademarks of Onaro LLC.

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support@onaro.app